Delivery Information
Shipping and Delivery:
The "Ebazar" platform for online shopping and sales offers delivery services for orders to all cities in Iraq. We also provide our business customers with the service to deliver their products across all cities in Iraq via the Ebazar Post service. For more details, you can contact customer service or send a message through other communication channels at 009647502928000.
Frequently Asked Questions:
● When will my order arrive?
The delivery of products depends on the delivery date limited to cities in Iraq. Orders within Erbil city will be delivered within 24 hours. If you place an order before 1:00 PM, you will receive the order on the same day (less than 24 hours).
For other cities in Iraq, the order collection and shipping process takes 2 to 3 days, depending on the selected city (Sulaimaniyah, Dohuk, Zakho, Duhok, Diyala, Baghdad, Mosul, Kirkuk, Salahuddin, Erbil, Basra, Nasiriyah, Amarah, Samawa, Anbar, etc.).
If a product states “delivered within 24 hours,” your order will be shipped within 24 hours.
● Are there delivery fees?
Free delivery is available for orders over 200,000 IQD. For orders less than 200,000 IQD, delivery charges are calculated based on regions. The prices may vary for cities adjacent to the mentioned areas.
|
City/Area |
Delivery Time |
Price |
|
Erbil (within 120m street) |
24 hours |
Starts from 3,000 IQD |
|
Kurdistan Region |
2 days |
Starts from 5,000 IQD |
|
Other cities in Iraq |
3 to 4 days |
Starts from 8,500 IQD |
● What should I pay attention to when receiving the order?
Please verify your order before accepting it from the delivery personnel. If the product is damaged, you can return the package to the shipping company without any charge and notify customer service at Ebazar to resolve the issue and send a replacement product. However, if the product is returned without any damage or error, the customer will bear the shipping and replacement costs.
● Do you offer international shipping?
Shipping is limited to all cities within Iraq only.
● Is delivery available on public holidays?
The company delivers orders to homes except on Fridays and public holidays, which include regional and Baghdad holidays.
● What should I do if I am a new customer?
If you are a new customer at the Ebazar platform and place an order exceeding 150,000 IQD, a 50% deposit of the total amount will be required as per the company’s payment policy. If the deposit is not received and the order is not accepted, the customer will be considered at risk.
● Can I exchange or return a product?
Exchanges and returns are allowed, but the new order must be of the same value as the old order, and the customer will bear the shipping and replacement costs.
